At SOULURNS, we understand that purchasing a cremation urn is a deeply personal and important decision. We strive to provide the highest quality products and exceptional customer service. However, we also recognize that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds can be requested.
1. Eligibility for Refund:
Refunds can be requested within 30 days of the original purchase date. To be eligible for a refund, the following conditions must be met:
- The urn must be unused and in its original condition.
- The urn must be returned in its original packaging.
- The customer must provide proof of purchase.
2. Refund Process:
To request a refund, please contact our customer service team at [customer service email]. Our team will guide you through the refund process and provide you with the necessary instructions.
Once we receive the returned urn and verify its eligibility for a refund, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.
3. Non-Refundable Items:
Some items are non-refundable and will not be eligible for a refund. These include:
- Customized urns with personalized engravings or artwork.
- Urns that have been used or damaged by the customer.
4. Shipping Costs:
Shipping costs for returning the urn for a refund are the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of the urn.
5. Damaged or Defective Urns:
If you receive a damaged or defective urn, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund, depending on the circumstances.
6. Changes to the Refund Policy:
We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any further questions or concerns regarding our refund policy, please contact our customer service team. We are here to assist you and ensure your satisfaction with our products.
