At SOULURNS, we understand the importance of receiving your cremation urn in a timely and secure manner. We strive to provide a seamless shipping and delivery experience for our valued customers. Please take a moment to review our shipping and delivery policy below:
Shipping Methods
We offer reliable shipping methods to ensure your cremation urn arrives safely at your doorstep. Our shipping options include:
- Standard Shipping: Our standard shipping method ensures delivery within 5-7 business days. This option is available for all orders and is free of charge.
- Expedited Shipping: For those who require faster delivery, we offer expedited shipping. With this option, your cremation urn will be delivered within 2-3 business days. Additional charges may apply.
Order Processing Time
Once your order is placed, our team works diligently to process and prepare it for shipment. The processing time for each order may vary depending on the availability of the selected cremation urn. Typically, orders are processed within 1-2 business days.
Tracking Your Order
As soon as your cremation urn is shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your order and estimate its arrival date. You can easily track your package by visiting our website and entering the provided tracking number in the designated tracking section.
International Shipping
At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause to our international customers. We are actively working towards expanding our shipping capabilities to serve customers worldwide.
Delivery Issues
In the rare event that your cremation urn arrives damaged or there is an issue with the delivery, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your complete satisfaction.
Please note that any delivery delays caused by unforeseen circumstances, such as extreme weather conditions or carrier disruptions, are beyond our control. However, we will do our best to assist you and provide updates regarding your shipment.
Thank you for choosing SOULURNS for your cremation urn needs. We are committed to delivering your order with care and efficiency. If you have any further questions or concerns regarding our shipping and delivery policy, please do not hesitate to contact us.
